Consulting

Support

Our support services delivery team ensures you face no surprises. We provide 24×7 L1 – L3 support services and apply decades of experience and expertise to proactively secure you against foreseeable risks.

Support

Problems Solved

  • High incident count
  • High resolution failure count
  • High retest failure count
  • Slow response time
  • High cost of support

Relevant Roles

  • CIO
  • Heads of business (Merchandising, planning, stores, etc.)
  • COO
  • CEO
  • CFO

Are you responsible for running a smooth and continuous business operation to ensure your customers have uninterrupted value experience with your brand but face poorly managed incidents that block you in delivering business expected service level? Our support service delivery experts can help!

We work with a diverse portfolio of retail clients ranging from 250 million USD revenue to over 65 billion, in grocery, DIY, furniture, fashion, department store, electronics, specialty goods and fuel. We support franchise and wholesale retailers on brick-and-mortar, online and hybrid channels.

Our team delivers 24×7 L1-L3 support services from near shore for cloud and on premise solutions to ensure your business is never interrupted delivering value to its customers.

We work closely with your teams sharing our culture and our values in all steps of our engagement.

We have extensive experience supporting all major retail solutions from merchandising and point of sale/store solutions to BI and analytics.