BACKGROUND In the last 12+ months, retailers have experienced unprecedented supply chain and inventory challenges. A combination of closed factories, backed-up ports, container scarcity, and labor shortages took its toll on the industry. In this article we will take a look behind the scenes and try to understand the dynamics behind these volume shifts, and…
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This article is originally from RIS News. Vera Bradley shared more details about the steps it’s taking to boost its in-person and virtual customer service and experience capabilities.
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This article is originally by RIS News. Whether you’re buying online or in a physical store, shopping should be easy, simple and enjoyable. In the customer’s mind, the retailer or brand is one entity, regardless of the sales channel. For this reason, customers expect their journey to fluidly shift between digital and physical touchpoints with…
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This article is originally from RIS News. After a year of on-off restrictions, retailers may be hoping that the reopening of retail brings with it a spending splurge. And it’s the case that some 53% of consumers are now buying things online more than normal, with almost 8 in 10 shoppers (78%) expected to increase…
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This article is originally from RIS News. Macy’s outperformed sales expectations across all three brands in its first quarter — Macy’s, Bloomingdale’s and Bluemercury — and revealed how the retailer has been benefiting from its investments in data and analytics.
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This article is from RIS News. Lauren Kindzierski is VP of CX marketing at HGS. Last year was one of the most prominent years in history, and now retailers are asking themselves what comes next. The use of technology in retail is continuing to boom as businesses desperately search for new ways to connect with…
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NRF, retailer’s big show starts today. The event will be virtual this time and happening now through January 22. The retail community will be together for days for an event full of networking and learning.
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