The importance of inventory accuracy

BACKGROUND

In the last 12+ months, retailers have experienced unprecedented supply chain and inventory challenges. A combination of closed factories, backed-up ports, container scarcity, and labor shortages took its toll on the industry. In this article we will take a look behind the scenes and try to understand the dynamics behind these volume shifts, and what retailers need to do to stay ahead.  (more…)

Continue ReadingThe importance of inventory accuracy

5 Smart Store Technologies Transforming Retail Experiences

This article is originally by RIS News.

Whether you’re buying online or in a physical store, shopping should be easy, simple and enjoyable. In the customer’s mind, the retailer or brand is one entity, regardless of the sales channel. For this reason, customers expect their journey to fluidly shift between digital and physical touchpoints with the same conveniences in store as online.

(more…)

Continue Reading5 Smart Store Technologies Transforming Retail Experiences

Post-Shutdown Spending Priorities: How Covid Changed How We Shop

This article is originally from RIS News. 

After a year of on-off restrictions, retailers may be hoping that the reopening of retail brings with it a spending splurge.

And it’s the case that some 53% of consumers are now buying things online more than normal, with almost 8 in 10 shoppers (78%) expected to increase online purchasing over the next 12 months, according to exclusive consumer research from Brightpearl.

(more…)

Continue ReadingPost-Shutdown Spending Priorities: How Covid Changed How We Shop

Top 3 2021 Customer Experience Shifts in E-Commerce

This article is from RIS News.

Lauren Kindzierski is VP of CX marketing at HGS.

Last year was one of the most prominent years in history, and now retailers are asking themselves what comes next. The use of technology in retail is continuing to boom as businesses desperately search for new ways to connect with customers in a socially distant and safe environment while simultaneously adjusting to newly adopted shopping behaviors.

(more…)

Continue ReadingTop 3 2021 Customer Experience Shifts in E-Commerce